Returns & Exchanges

1. Returns Policy
Please select items carefully as we do not offer change of mind returns.
Reaction refunds are permitted if conditions are met. See policy 'Skin Reactions'.

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2. Received the wrong item or damages good
Please email or call us within 2 days of receiving goods. Incorrect goods must remain, unopened and sealed.

NOTE: Incorrect/damaged items will have to be sent back to the salon. we will provide a Paid Return Label. Return must be actioned before replacements are sent out.

 

3. Canelling or Amending the order.
You cannot cancel but you can amend within 12 hours.

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Skin Reactions

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Should you experience a skin reaction to any using any products sold via our website, please discontinue use immediately and contact salon_beauty@hotmail.com within 7 days.To qualify for a return you must:

• Provide photo evidence of the item and batch number

• Provide photo evidence of the reaction with date timestamp

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Once these details are confirmed, we will provide a return label for the item to be sent back to us. When the item is returned, you will be issued a refund value of the item only.

NOTE: We will not accept a return if the product has been used multiple times or is less than 95% full.Reaction cases will not be accepted after 10 days from date of delivery